Elma Colette Dress - Buttercup

Dispatch Times

We aim to dispatch all orders within 48 to 72 hours.

Please note:

• We do not ship on weekends or public holidays.
• Orders placed late Friday or over the weekend will be sent the following Monday or Tuesday.
• During busy sale periods, dispatch may take 3–5 working days.

If your order is urgent, please let us know and we’ll do our best to help.

Once your order has been sent, you’ll receive a confirmation email with tracking details (where applicable).

New Zealand

• Free shipping on orders over $250 NZD (after any discounts)
• Orders under $250:
  • $10 NZD standard nationwide
  • $14 NZD rural delivery

Please note: Oversized items are excluded from free shipping. Any extra freight costs will be added at checkout.

Delivery times:

• Christchurch: overnight delivery once dispatched
• Other urban New Zealand: approx. 2 working days
• Please allow 2–3 working days from dispatch
• Rural deliveries: allow an extra 2 working days

Please check your delivery details carefully, as we cannot take responsibility for parcels sent to an incorrect address.

Click & Collect (Christchurch only)

Free collection is available from Christchurch.

Please contact us at hello@dappermrbear.com or via social media for a collection code to use at checkout. We can often arrange same-day collection with notice.

Australia

• $35 NZD standard shipping (non-tracked)
  8–12 working days via NZ Post
• $45 NZD tracked shipping (non-bulky items)
  8–12 working days via NZ Post

For bulky items, please email us for a shipping quote.

Please note: Customers are responsible for any import duties or taxes.

International

• $70 NZD standard shipping
  10–15 working days
• $90 NZD tracked shipping (non-bulky items)

If your order includes bulky items, we may contact you if additional freight charges apply.

Please note:

• Customers are responsible for any import duties or taxes.
• We do not ship art prints internationally.

RETURNS AND EXCHANGES

It is important to us, that you feel confident purchasing online at Dapper Mr Bear, and we want to ensure you are satisfied with your purchases. Please contact us if you have any questions around sizing, colours or to clarify anything else about a product prior to making a purchase, as we’re more than happy to help and love hearing from our customers.

If for any reason any item you have purchased is not what you expect (wrong colour, size or you are unhappy with your purchase in anyway), it can be returned for an exchange or credit note (excluding shipping costs) provided it is in new and saleable condition.

We endeavour to provide as much product information as possible, so please read sizing information and feel free to ask any questions or for photos before making a purchase.

Dapper Mr Bear does not offer returns or exchanges on sale items. Nor are we able to provide refunds for changes of mind or wrong sizing - credit note or exchange only. The price of the shipping paid is not credited back.

The following conditions must be met for your product to be eligible for an exchange or credit:

• The item is unused, unworn and in brand new condition with packaging intact and the original labels attached
• A copy of the order confirmation (printed out email is fine)
• The item is returned within 7 days of being received by you.

Subject to stock availability, we will exchange items that are returned to us within 7 days of being received by you.

Please advise us as soon as possible upon receipt of your purchase if you wish to exchange. In the case of an exchange, please note that all extra postage costs incurred are payable by you and return of the new item is subject to us receiving the extra postage costs incurred. Once this is received the new item will be posted immediately.

Returns of faulty items will only be accepted if the goods were faulty when delivered to you. Dapper Mr Bear goes to great efforts to check your purchase thoroughly for any faults before sending the product/s out to you. All items returned as faulty will be inspected on receipt and any items that appear to have been damaged or used by the customer will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting us at hello@dappermrbear.com about the fault.

Returns of faulty goods must be returned to us within 14 days of being received by you. In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs incurred. Returns & exchanges received outside the above stated time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes are not refunded for shipments outside New Zealand.

We highly recommend sending back your return with a track and trace option or by courier so it won’t get lost in the post! You are responsible for the goods until they are received safely and in new, resalable condition by Dapper Mr Bear.

How to make a return for exchange or refund please follow the below steps:

1. Double check that you meet all the conditions listed above.
2. Contact Dapper Mr Bear on hello@dappermrbear.com to discuss the return request.
3. In the email, tell us the new item/s that you want to exchange for and they will be held until we receive your return.
4. Return the item/s to be exchanged or refunded, marking the confirmation number provided on the package.
5. Return address will be given at the time of contact about the return.